About

Process Flow Specializes in Innovative and Customized CRM Solutions

Process Flow is a team of system experts here to work with you to provide your business with the right tools and support for continued success. We are innovators who embrace and drive change with every business solution we present, and our targeted experience and knowledge is what sets us apart. Our goal is to create user-friendly and customized applications to help you digitize, streamline and simplify your business processes, and improve your everyday productivity. Ultimately, we’re here to help you stay one step ahead of the competition.

Process Flow Consulting Inc. is a Canadian CRM implementation company specializing in SpiceCRM and SuiteCRM. While we were originally founded in Vancouver, we’re now primarily based in Hamilton, Ontario.

We work with organizations of all sizes — from businesses and nonprofits to government agencies — helping them streamline operations, improve client targeting, and generate better leads.

Our clients span the globe, including Canada, the U.S., the UK, Africa, Spain, and Belize.

Mission Statement

Empowering the user through technology by simplifying workflows, enhancing business processes and enabling effective collaboration.

Core Values

Be the customer

Embrace and drive change

Find innovative and unique solutions

Pursue knowledge and growth through learning

Be open and honest

Treat everyone with respect

Be passionate and focused

The Keys to Our Success

The reasons we have enjoyed amazing growth and success are simple:

1

Pride In Our Work

We take our work very seriously and pride ourselves in providing the best services for you and your business. Our design, development and documentation are top notch and we’re proud to offer customizations that suit you just right.

2

Honesty & Transparency

We are honest, open, and easy to work with. We limit the amount of projects we take on to ensure that you get the personalized service you deserve. If you are a client of ours, you have our cell phone numbers, and we even occasionally answer them! Seriously though, we care deeply about every project we take on. We can say with confidence that we exceed our clients’ expectations every time.

3

Passion

Our team is made up of experienced, energetic people who LOVE what they do. We are experts in our respective areas, and are constantly evolving and improving to make sure you are getting our absolute best. We develop all of our projects using the latest, most advanced techniques available. We crave innovation and our friendly, open office environment supports creativity and collaboration.

Find out what people have to say about Process Flow Consulting

The guys at Process Flow have been wizards in teaching us to track the flow of our business, overhaul and streamline our processes and drill down into the effectiveness of each step of our sales cycle. Their value added in helping us grow our business has been tremendous!

Aly Kanji

President
InsureLine Brokers Inc.

Over the past few years, Our company has worked through a number of long and extremely complicated projects, ranging from complex systems integrations through to custom CRM developments. For all these projects, we’ve used Process Flow Consulting. They’ve always provided us with a first class, friendly and professional service and many times have gone the extra mile to help us.

Michael Mascaro

President
Arcangel Images Europe

Michael at Process Flow has serviced and customized our CRM and integrated several new services to make our work in the transportation business simpler, faster and efficient. In our fast paced industry Michael’s dedication and care are barnone! He took the time from the start to understand what we do, how we do it, which allowed us to run our business seamlessly. Michael’s 7 day a week availability makes it that much more efficient. Michael and his team have spent extensive time in training me and my team and allowed us to be paperless and a leader with his insight’s and expertise in the IT world! Michael’s partnership is a trusted valued integral part of Sandy Bay Freight! I am thrilled and excited about our future as we grow with his expertise!

Mitch Laufman

President
Sandy Bay Freight